Microsoft Dynamics CRM - Hosted & Online Solutions

Enhance Customer Relationships with Dynamics CRM

Dynamics CRM is a cloud-based solution for managing sales, marketing, and customer service. It provides tools and insights to improve interactions, streamline processes, and support growth, with flexibility and integration with Microsoft products.

Free System Assessment

Disconnected systems slowing you down?

We’ll reveal the gaps and how Microsoft can unify it all

Key Benefits of Dynamics CRM

Bring Marketing and Sales into your CRM for a fully connected experience. OmniVue helps you streamline workflows, align teams, and unlock the full power of Dynamics 365 to generate leads, close deals faster, and build stronger customer relationships.

Enhanced Customer Engagement

Gain a complete view of customers for personalized interactions and increased satisfaction.

Improved Sales Performance

Use sales automation and analytics to manage your pipeline, forecast, and boost revenue.

Streamlined Marketing

Automate and measure campaigns effectively, track performance, and optimize ROI.

Efficient Customer Service

Manage and resolve issues swiftly, track requests, and improve satisfaction.

Comprehensive Features of Dynamics CRM

Leverage automation, marketing tools, service management, and advanced analytics to enhance efficiency and drive business success.

Sales Automation

Dynamics CRM automates sales processes, including lead and opportunity management, sales forecasting, and performance tracking. These tools help sales teams work more efficiently and focus on closing deals.

Marketing Automation

The marketing module includes features for email marketing, campaign management, and lead scoring. It enables you to create targeted marketing campaigns, track their effectiveness, and improve engagement with your audience.

Customer Service Management

Dynamics CRM provides tools to manage customer service cases, track issues, and ensure timely resolution. It includes a knowledge base, service level agreements, and automated workflows to enhance service efficiency.

Analytics and Reporting

The platform offers powerful analytics and reporting capabilities, providing real-time insights into sales, marketing, and customer service performance. These insights help you make data-driven decisions and optimize business processes.

Discover Marketing & Sales in Dynamics 365

Unify your CRM with Marketing and Sales. OmniVue helps you connect teams, simplify processes, and get more from Dynamics 365.

Elevate your Marketing Efforts

Dynamics 365 Marketing

Dynamics 365 Customer Insights is a marketing automation tool that helps businesses plan, run, and analyze campaigns—all integrated with Microsoft products on a unified platform.

Boost Your Sales

Dynamics 365 Sales

Dynamics 365 Sales streamlines sales processes and improves customer interactions, integrating with Microsoft tools to manage the full sales lifecycle

Dynamics CRM Services

Expert support and tailored solutions to maximize the impact of Dynamics CRM on your business operations.

Implementation

OmniVue’s Dynamics CRM Implementation service ensures a seamless deployment of the solution tailored to your business needs. Our experienced team collaborates with you to customize and integrate Dynamics CRM effectively.

Support

OmniVue provides dedicated support for Dynamics CRM to ensure your system operates smoothly and efficiently. Our support team offers timely assistance, troubleshooting, and continuous maintenance to keep your CRM running optimally.

Consulting

OmniVue’s consulting services for Dynamics CRM help you leverage the full potential of the platform. Our experts offer strategic guidance, best practices, and customized solutions to address your specific business challenges.

Let's Talk Today!

Frequently Asked Questions about Microsoft Dynamics 365 CRM

What is Microsoft Dynamics 365 CRM?

Microsoft Dynamics 365 CRM (Customer Relationship Management) is a cloud-based, AI-powered suite of applications that helps businesses manage customer relationships across sales, marketing, customer service, and field operations. It includes modules like Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights (formerly Marketing), unifying data for personalized experiences, automation, and better decision-making in one connected platform.

Who is Dynamics 365 CRM best suited for?

Dynamics 365 CRM is ideal for small to large businesses seeking to improve customer engagement, streamline sales pipelines, deliver exceptional support, and drive marketing efficiency. It’s widely used in industries like retail, manufacturing, professional services, healthcare, financial services, and more—especially those needing scalable, integrated tools beyond basic CRM to handle complex customer journeys and real-time insights.

How long does a Dynamics 365 CRM implementation take?

Timelines vary by scope: simpler setups (e.g., Sales or Customer Service basics) can go live in 6 to 12 weeks, while more complex projects involving multiple modules, customizations, integrations, or data migration typically take 3 to 6 months (or longer for enterprises). OmniVue accelerates delivery with expert planning, rapid prototyping, and tailored guidance to minimize disruption and align with your goals.

Can Dynamics 365 CRM integrate with Microsoft 365, Power Platform, and other tools?

Yes—natively and deeply. It integrates seamlessly with Microsoft 365 (Outlook, Teams, Excel, SharePoint), Power Apps, Power Automate, Power BI, and Azure. You can embed CRM data in Teams, automate workflows, analyze insights in Power BI, and connect to hundreds of external sources—creating a unified ecosystem for sales, service, and collaboration without switching apps.

Can Dynamics 365 CRM scale as my business grows?

Yes—built on the secure Microsoft Cloud, it scales from departmental use to enterprise-wide deployments with thousands of users. Add modules, users, custom agents, advanced analytics, or global operations without a full replacement. It supports hybrid needs, compliance, security roles, and continuous innovation through biannual release waves.

What services does OmniVue provide for Dynamics 365 CRM?

As a Microsoft Solutions Partner, OmniVue delivers comprehensive Dynamics 365 CRM services, including expert implementation, strategic consulting, module-specific setup (Sales, Customer Service, Field Service, Marketing), customizations, integrations with ERP/Power Platform, data migration, AI enhancements with Copilot, training, optimization, and ongoing managed support. We tailor solutions to your industry and goals—streamlining workflows, aligning teams, and unlocking CRM to generate leads, close deals faster, and build lasting customer relationships.

Our Expertise

OmniVue combines deep experience with proven technology to help businesses thrive.

20+

Tested Methodology

Honed over two decades of client success.

Trusted Microsoft Solutions Partner

Delivering secure, intelligent cloud solutions.

Real-Time Analytics & Reporting

Empowering better, faster decision-making.

Explore our latest blog posts to learn how modern solutions can transform your business:

AI-Powered Efficiency with Copilot and Business Central

Learn how AI and Microsoft Copilot are transforming Business Central—automating tasks, improving decision-making, and boosting productivity for modern businesses.

From Dynamics GP to Business Central: Why Switch Now

Discover the key advantages of moving to Business Central, from improved scalability to seamless cloud integration.

The Impact of a Microsoft Partner in 2025

See how a trusted Microsoft AI Cloud Partner like OmniVue helps businesses simplify technology, boost efficiency, and unlock the full value of Microsoft tools in 2025.

Recorder App: Seamless Audio with Power Apps

OmniVue’s Recorder App, built with Microsoft Power Apps, empowers field teams to capture audio on the go—even without internet. With offline support, Dynamics 365 CRM integration, and automated file storage, it’s the ideal tool for industries that need fast, secure mobile documentation.

Power Platform for SMBs: Simplifying Business Success

Discover how Microsoft Power Platform helps SMBs automate tasks, build apps, and make smarter decisions—no coding or big budget required.

Dynamics GP vs. Business Central: Key Differences and Next Steps

Compare Dynamics GP and Business Central to understand differences in cost, deployment, features, and long-term support. See why more businesses are moving to the cloud with OmniVue’s expert insights.